Images & Videos Delivery Policy (Shipping Policy)

At White Lotus Media (Zoomrz.com), we strive to provide timely and efficient image delivery to our valued customers. We understand the importance of receiving your cherished memories promptly. To ensure transparency and clarity, we have established the following policy for images & Video delivery:

 

1. Delivery Timeline: We ensure our photographers commit to delivering your images within 48 working hours from the time of your photography session and ensure our videographers to delivering your edited footage within 96 working hours from the time of your videography session. Working hours are defined as Monday to Saturday, between 10 AM and 7 PM, excluding Sundays and public holidays.

 

2. Efficient Editing Process: Our team of skilled professional photographers shoot photographs at high standards and hence, we do not edit photographs of Photo Lite and Photo Pro packages but for Photo Premium package, our  editors work diligently to process and enhance your images to the highest standards. We prioritize quality while maintaining an efficient workflow to meet the 48-hour delivery timeline for photographs and 96-hour delivery timeline for Videos. As far as Video packages are concerned we insist our clients to choose our in-house editing option along with video shoot package, to ensure high standard quality.

 

3. Delivery Process : All the photographs of Photo Lite, Photo Pro and Photo Premium will be uploaded to safe & secured Cloud Storage like Google Drive, Dropbox and secured Web Link will be shared to the clients / customers  through email and Whatsapp. All the videos of Video Lite and Video Pro packages and Candid Films will be uploaded to safe & secured Cloud Storage like Google Drive, Dropbox and secured Web Link will be shared to the clients / customers through email and Whatsapp. All the photos and videos can be delivered in hard disk drives (HDDs), solid-state drives (SSDs) or USB flash drives (Pen drives) at additional cost if required by clients / customers.

 

3. Communication and Updates: Throughout the editing process, we maintain open communication to keep you informed about the progress of your images. If any unexpected delays occur, we will promptly inform you and provide an updated delivery timeline.

 

4. Weekends and Public Holidays: Please note that our image delivery timeline excludes weekends Sundays and public holidays. Delivery of images will resume on the next working day following a weekend or public holiday.

 

5. Exceptional Circumstances: In rare cases where unforeseen circumstances may cause a delay in image delivery, we will notify you promptly and work closely with you to resolve the issue as quickly as possible. We are committed to providing exceptional customer service and ensuring your satisfaction.

 

We want to assure you that our team is dedicated to delivering your images within the stipulated timeframe. We understand the significance of your memories and aim to provide you with a seamless and enjoyable photography experience.

 

If you have any questions or concerns regarding our image delivery policy or any other aspect of our services, please feel free to contact our customer support team at 9500095581 or mail to support@zoomrz.com. We are here to assist you and ensure your complete satisfaction.

 

Thank you for choosing White Lotus Media (Zoomrz.com) as your trusted photography service provider.