Refund Policy

Thank you for choosing White Lotus Media (Zoomrz.com) as your photography partner.

At White Lotus Media (Zoomrz.com), we strive to provide exceptional service and ensure the satisfaction of our valued customers. We understand that unforeseen circumstances may arise, and we have implemented a refund policy to address certain situations.

1. Important Note: We have a 100% satisfaction guarantee policy (limited to the fees paid for your Zoomrz). Simply contact us with any concerns at support@zoomrz.com. We'll make it right! Moreover, we again wish to affirm that only tested, vetted and real professionals are our Zoomrz !. We also like to remind you that Zoomrz.com is an intermediate bridge between customers requiring photographers/videographers and professional photographers/videographers accepting assignments from customers.

Our team of photographers and videographers are real professionals who are very much aware about the importance of shooting photographs & videos in any given event. Moreover, we at the back office always ensure that the photographer or videographer reaches the event location earlier to keep the client in peace of mind and if for any reason they are not able to reach, we'll try and fix another photographer or videographer. You can call us, so we can expedite your request. Reach out to call us or Whatsapp at 9941522000 or 9500095581 and we will do everything in our power to resolve the issue and find a solution that is to your satisfaction.

If, after all efforts, we were not able to fix another photographer or videographer, our refund policy solely covers the shoot amount paid and does not include any additional expenditures or costs incurred by the customer.

2. Lost or Corrupted Data: In the unfortunate event of data loss or corruption, we deeply regret any inconvenience caused. While we take precautions to safeguard your data, we cannot guarantee its absolute protection. If such an incident occurs during your shoot, we will assess the situation on a case-by-case basis. In the event that the lost or corrupted data is deemed unrecoverable, our maximum refund will be limited to the amount paid for the shoot.

3. Reasonable Missing Data: We make every effort to ensure that all captured data is accurately preserved. However, if there are reasonable instances of missing data, we apologize for any inconvenience caused. Our team will investigate and determine the cause of the missing data. If it is deemed to be a result of our actions or negligence, we will provide a maximum refund equivalent to the amount paid for the shoot.

Exceptions:

Refunds are not available for the following exceptional situations:

Failure by client/customer to attend the scheduled photo shoot without prior notice
Cancellation of photo shoot by client/customer within 24 hours prior to your scheduled Zoomrz session
Changes to the original order placed after the photo shoot has taken place

- Our refund policy solely covers the shoot amount paid and does not include any additional expenditures or costs incurred by the customer.

- We are not liable for any indirect or consequential damages arising from lost or corrupted data or reasonable missing data.

We value your trust and are committed to resolving any issues to the best of our abilities. If you encounter any problems or have further questions about our refund policy, please reach out to our dedicated support team at support@zoomrz.com . We will be happy to assist you.

All refund requests must be submitted within 15 days from the date of shoot.

All refunds will be issued via the same method as the original payment (e.g. Bank Transfer, Credit or Debit Cards). We will process your refund within 10 business days from the date of the request.

Thank you for choosing White Lotus Media (Zoomrz.com) as your photography partner.

Photo Shoot Cancellation Policy:

No cancellation fee - if you cancel more than 72 hours before your scheduled Zoomrz session. Or we can reschedule the photoshoot within 1 week to a convenient time that suits both the photographer and the client.
50% cancellation fee - if you cancel less than 48 hours and upto 24 hours before your scheduled Zoomrz session.
100% cancellation fee – if you cancel less than 24 hours before your scheduled Zoomrz session

All cancellation fee refunds will be issued via the same method as the original payment (e.g. Bank Transfer, Credit or Debit Cards). We will process your refund within 10 business days from the date of the request.

Contact Information - support@zoomrz.com and info@zoomrz.com

Thank you for choosing White Lotus Media (Zoomrz.com) as your preferred photography service provider.

Thank you,

Team White Lotus Media (Zoomrz.com)